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DEUTZ AG•North Kansas City, MO

2d•Onsite

About The Position

The Service Writer is responsible for support of service department operations, scheduling jobs, customer & warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service & sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.

Requirements

Strong knowledge of service & Repair or warranty-related fields.
Strong HD truck or equipment dealer experience
Exceptional knowledge of SAP business operating system.
High School Diploma G.E.D or some college
Familiarity with general warehouse operations
Forklift operation experience
High competency level in computer skills, Microsoft Office Outlook, and Excel.

Nice To Haves

Excellent oral and written communication skills, with the ability to work with multiple departments and personalities.
Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision.
Innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers.
Exceptional attention to detail and follow-through under tight timelines and pressured situations.
Strong problem-solving skills with the ability to accurately solve problems.
Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure.

Responsibilities

Assist with phone traffic.
Maintain and assist with service scheduling.
Assist with documentation of Workshop and Field activities.
Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field.
Place orders to DEUTZ for Engine/Parts Following SAP and Field Aware guidelines.
Process receiving documents for the service department.
Prepare required paperwork and computer entries within company guidelines.
Prepare Service dept invoicing for both customer payment and warranty processing.
Collect payment for Customer Pay service jobs via credit card, check, or ACH.
Process and handle the free-of-charge process for Value added components.
Assist with development of service department documentation processes and continuous improvement.
Assist walk-in customers with part sales pick-ups as needed.
Be familiar with all phases of warehouse operations and retail parts operations.
Performs other duties as assigned.