SERVICE WRITER

Murphy Auto Group DBA MIRACLE TOYOTA • Graniteville, SC

1d

About The Position

The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably within the automotive industry.
• Basic knowledge of automotive terminology and repair processes.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Nice To Haves

• Experience as a Service Writer or in a similar automotive service role.
• Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms.
• Technical training or certification related to automotive service.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
• Create detailed service orders that accurately capture customer requests and vehicle information.
• Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
• Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
• Manage service appointments and follow up with customers regarding service status and completion.
• Maintain accurate records of all service transactions and customer interactions in the dealership’s management system.
• Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
• Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees