Service Writer

EquipmentShare • Niagara Falls, NY

3d • Onsite

About The Position

EquipmentShare is seeking a Service Writer for their rental facility in Niagara Falls, NY. This role is crucial in scheduling rentals, maintaining customer service standards, and contributing to the company's mission of transforming the construction industry through innovative technology and support. The Service Writer will be responsible for managing customer damage work orders, ordering parts, billing work orders, and assisting the service manager. Additionally, they will handle inbound leads, guide customers through the rental process, expand the customer base by building relationships with contractors, and educate customers on how EquipmentShare can improve their business operations. Maintaining existing customer relationships to ensure satisfaction and promptly resolving customer inquiries are key aspects of this role. The company emphasizes a people-first culture supported by cutting-edge technology, aiming to make jobs easier, safer, and more connected.

Requirements

• 3–4 years of sales experience
• High School diploma or equivalent
• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
• Employment is contingent on passing a background check.

Nice To Haves

• equipment sales experience is a plus

Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals.
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare.
• Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED