Service Writer

Flaman Group of Companies • Saskatoon, SK

3d • Onsite

About The Position

The Face and Voice of Flaman Service. At Flaman, we keep the prairies moving, trailers hauling, and equipment rolling and we are looking for a full-time Service Writer to make it happen. This isn't just about answering phones and booking appointments. You are the critical link between our customers and our service bays. If you have a customer-first attitude, thrive in a fast-paced environment, and want to be part of a close-knit team that genuinely has your back, this is the perfect place for you.

Requirements

• Excellent interpersonal skills and can handle busy days with a solution-oriented, friendly approach.
• Highly organized with attention to detail.
• Ability to juggle multiple tasks, maintain accurate paperwork, and keep a busy schedule organized.
• Basic understanding of mechanical/automotive terminology (or the drive to learn it fast).
• Ability to pick up scheduling software easily.
• A high school diploma is required.

Nice To Haves

• Previous experience in a customer service, parts, or service writer role is a massive asset.

Responsibilities

• Greet customers when they arrive, listen to their equipment issues, and clearly explain our service and repair process.
• Manage the service appointment calendar and coordinate directly with service technicians to prioritize work orders and maximize shop efficiency.
• Create accurate repair orders, document technical recommendations, and provide clear service estimates for customer approval.
• Keep customers loops-in on their service status, clearly relay technical feedback from the technicians, and follow up after the job is done to ensure complete satisfaction.

Benefits

• An individually structured compensation package that recognizes your commitment and hard work.
• A group pension plan with employer matching savings contributions.
• Life insurance.
• Disability coverage.
• Full extended medical, dental, and vision insurance plans.
• Family Assistance Program for counseling and wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED