Service Writer/Sales
About The Position
We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment and understands that customer service and a great service starts at the counter. This role is perfect for someone who can build trust with customers, communicate repairs clearly, and drive strong sales while maintaining integrity. If you’re organized, confident, and enjoy working with both customers and technicians to solve problems, this is a great opportunity to grow with a high-performing team. As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
Requirements
- Strong communication and people skills
- Ability to explain technical information in a way customers understand
- Sales confidence and the ability to present recommendations professionally
- Organized and detail-oriented
- Ability to work in a fast-paced, high-volume environment
- Team player who supports technicians and management
Nice To Haves
- Automotive service advisor / service writer experience
- Sales experience in automotive or related industries
- Familiarity with shop management systems and repair estimates
- Knowledge of common automotive maintenance and repairs
Responsibilities
- Greet customers professionally and create a welcoming first impression
- Listen carefully to vehicle concerns and accurately document repair needs
- Build estimates and explain recommended services in a clear, confident manner
- Communicate effectively with technicians to ensure accurate diagnosis and repair timelines
- Provide consistent updates to customers on vehicle status
- Close repair orders while maintaining strong customer satisfaction
- Maintain clean documentation and accurate service records
- Help drive shop performance through strong communication and service recommendations
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Ongoing training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
