SERVICE WRITER - Construction Equipment (45600)

ARNOLD MACHINERY COMPANY•Commerce City, CO

1d•$25 - $30

About The Position

No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.

Requirements

Desired Candidate with an ambitious and proactive attitude, and strong work ethic
Detail oriented with an ability to solve problems with little direct supervision
Proficiency with Microsoft Excel & Word
Good mathematical proficiency
Ability to sit for extended periods
Reaches to answer phones
Read paperwork, files and records on the computer
Communicates by phone and in person
Bends body to file various paperwork
Walking and moving about on foot often through uneven terrain
Hears well enough to receive communication by radio, phone and in person
Bends body downward and forward by bending at knees or waist
Remains in standing position if required to perform various functions of the job
High School Diploma or equivalent
Related experience could be substitution for school requirements

Responsibilities

Writing up, monitoring, reviewing and assisting of job closing.
Accurately determine if machine warranty applies.
Advise customers of warranty status prior to performing any service.
If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warranty
Works with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customer.
On jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of job.
Compare the final invoice with the service proposal.
Verify that work accomplished is to customer's expectations
Assist the Service Manager with the administration of the Service Department.