Service Writer / Advisor

Papé Jobs • Marysville, WA

13d • Onsite

About The Position

Pape’ Kenworth is looking for a Service Writer to join their team. As a Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer - service focused, and have a winning attitude.

Requirements

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.

Nice To Haves

• Mechanical aptitude and experience with heavy trucks are plusses!

Responsibilities

• Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible.
• Provide an excellent experience for our customers.
• Oversee service and warranty work orders.
• Assist in shop workflow.
• Check-in equipment for repair.
• Assist customers.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays
• Advancement opportunities
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed