Service Write

Saia•Houston, TX

About The Position

The Service Write coordinates repairs and schedules work for shop and field service personnel to ensure efficient service delivery. The role facilitates work orders, monitors service progress, oversees preventive maintenance, and minimizes equipment downtime through efficient scheduling and coordination. The Service Write also communicates with customers about service needs and estimates, maintains detailed service records, and coordinates with internal shops and outside vendors.

Requirements

High school diploma or GED.
At least 2 years of maintenance, service writing, or related experience.
Knowledge of transportation and diagnostic software.
Proficiency in Microsoft Office.

Responsibilities

Schedule repairs and coordinate work for shop and field service personnel.
Facilitate timely processing of work orders and maintain an efficient workflow.
Communicate with customers to clarify service needs and provide accurate estimates.
Track and monitor service progress to ensure efficiency.
Prepare and maintain detailed records of service activities.
Monitor electronic driver vehicle inspection report write-ups at non-shop terminals and schedule necessary repairs to minimize downtime.
Coordinate with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
Run daily and weekly preventative maintenance reports and schedule routine maintenance to maintain equipment readiness.