Service Valet

Luxury Automotive Group • Duluth, GA

2d • Onsite

About The Position

INFINITI of Gwinnett, a luxury dealership committed to customer satisfaction, is seeking a Service Valet to join their team. This role is crucial in facilitating the loaner vehicle process, ensuring a seamless and positive experience for clients. The Service Valet acts as an ambassador for the dealership, maintaining a professional appearance and actively engaging with clients to understand and exceed their expectations. This position requires excellent communication, attention to detail, and the ability to work effectively in a dynamic environment.

Requirements

• Satisfactory criminal, credit and driving records checks
• Basic communication, problem-solving skills and mathematical skills using American units of measure.
• High school diploma or the equivalent
• Authorized to work in the USA for any employer.
• Must have a current and valid driver’s license
• Must have a clean driving record
• Must be insurable
• Constantly position body and move in order to retrieve cars from parking lot
• Detect and identify vehicle issues and safety concerns
• Exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently)
• Operate tools and equipment
• Repetitive motion

Nice To Haves

• Previous experience in a similar role is preferred.

Responsibilities

• Facilitate Loaner Vehicle process with Advisors and Clients
• Utilize Loaner Vehicle software program (Dealerware) to issue and monitor loaner usage
• Perform audits to maintain inventory and vehicle location verification
• Notify Advisors of adverse loaner condition or extensive time on loan
• Report to Service Manager, any misuse or damage to loaners
• Warmly welcome and greet all service clients in a timely manner in the main service drive.
• Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations
• Engage in the process to make our dealership better for our clients and our co-workers
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
• Abide by company policy and departmental best practices and procedures
• Perform other duties as assigned

Benefits

• Competitive pay
• bonus opportunities
• paid holidays
• vacation
• 401(k) retirement plan
• medical
• dental
• company-paid life insurance
• voluntary benefits
• Paid training and certifications
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED