Service Valet/Quality Control

Nielsen Automotive Group•Morristown, NJ

42d•Onsite

About The Position

Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles. The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.

Requirements

Excellent customer service and communication skills
Strong attention to detail and quality assurance mindset
Clean driving record and ability to operate automatic and manual transmission vehicles
Ability to multitask and remain organized under pressure
Reliable, team-oriented, and willing to participate in ongoing training
Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally

Responsibilities

Greet customers in the service drive with a professional, friendly, and engaging attitude
Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns
Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping
Assist in maintaining a clean, safe, and organized service department environment
Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information
Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly
Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed
Verify customer complaints and repair concerns are resolved before vehicle delivery
Shuttle customers to and from home or work locations as needed while providing excellent customer service
Support service department operations with additional duties including errands, department upkeep, and vehicle movement
Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience
Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment