Service Upgrades Project Coordinator

TekWissen • Cary, NC

5d • Onsite

About The Position

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide. As an Evolve Project Coordinator, you will be responsible for coordinating and scheduling Evolve Upgrades in accordance with contractual obligations, revenue projections, and due date assignments. You will manage project milestones to ensure on-time completion and proactively identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for update performance. You will simultaneously manage multiple Evolve revisions/projects at any given time. You will provide reports on progress and actions on a regular basis by researching, documenting, and presenting findings. You will also respond to internal and external customer inquiries received through the Updates Management Team Mailbox. The Key Working Relationships for this position involve contacts with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.

Requirements

• Bachelor’s degree or equivalent experience required
• Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.
• Strong communication skills needed, both verbal and written.

Nice To Haves

• Knowledge of SAP a plus but not required
• Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.

Responsibilities

• Coordinating and scheduling Evolve Upgrades in accordance with contractual obligations, revenue projections, and due date assignments.
• Managing project milestones to ensure on-time completion and proactively identifying actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for update performance.
• Simultaneously managing multiple Evolve revisions/projects at any given time.
• Providing reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
• Responding to internal and external customer inquiries received through the Updates Management Team Mailbox.

What This Job Offers

• Career Level: Mid Level