Service Underwriter

Bercon Rentals Inc.•Hamilton, ON

About The Position

Bercon Rentals Inc., is a family-owned and operated Canadian equipment rental company where every member of our team is empowered to make decisions that support customer success. We specialize in providing our customers access to the best and safest aerial platform and material handling equipment from leading industry manufacturers. Our vast product offering allows us to be a single source for meeting the needs of customers. Our relationships are built on pillars of honesty, integrity and trust. At Bercon Rentals, our promise of safety and service excellence is the most integral component in our operations.

Requirements

Strong computer skills including MS Office
Excellent organizational and time management skills; able to work effectively in a fast-paced environment
Strong attention to detail and accuracy
Strong communication skills both in person and phone with the ability to provide technical information to non technicians
Ability to collaborate with a team of professionals
Driven to find solutions and make decisions within pre-approved areas
Working towards a diploma or degree in Business, Office Administration or a related field
Minimum 1 year work experience in a call center or customer service environment
Ability to communicate responses in the best way for the client

Responsibilities

Triage service calls supporting clients with steps to resolve their onsite mechanic issues over the phone
Escalate service calls as required
Initiate and manage work orders in the system for the full cycle
Act as backup for the Road Service Dispatcher in coordinating service calls and working through customer concerns with the team
General administrative duties including reception duties, filing and other duties as assigned.
Provide professional level customer service with all commercial clients
Work with Road Service team to determine decisions and next steps addressing a client concern
Other duties as required