Service Transportation Manager

Enviri Corporation•San Diego, CA

2h•Onsite

About The Position

Under the general guidance of the Service Center General Manager, the Service Transportation Manager will lead a team of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. In collaboration with the Service Center General Manager, they will liaise between customer service, operations, and the support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as helping to support account retention, at their service center. They will work with the Service Center General Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals. The Service Transportation Manager should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers. The Service Transportation Manager should have an understanding of logistics, planning, and exceeding customers' expectations.

Requirements

Must be able to pass a DEA background check
Must have a valid driver’s license
Ability to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator
High School Diploma or GED
Minimum of 5 years' experience in hazardous waste industry
Minimum of 3 years' management experience
OR
Bachelor’s degree in engineering or bio sciences (Chemistry / Environmental Science)
Minimum of 2 years' experience in hazardous waste industry
Minimum of 2 years' management experience

Nice To Haves

Commercial B Driver’s License
General knowledge of RCRA and DOT Regulations as it relates to the transportation and processing of waste.
40-hour Hazwoper course completion
Basic skills using Microsoft Office software including Excel, Word, Outlook, Teams, and SharePoint
Must be able to work efficiently and independently in fast paced work environment.
Ability to maintain a high level of integrity and professionalism, make sound and appropriate business decisions, identity and resolve problems.

Responsibilities

Provide support to the service center by coaching and developing employees within their department through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.
Makes recommendations on salary adjustments, promotions, transfers, and dismissals within department in partnership with their Service Center General Manager, District Service Center Manager, and HR Business Partner.
Participate in the recruitment and hiring of service center transportation employees and drivers.
Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their team informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
Accountable to provide on-the-job training and instruction to ensure training compliance.
Provide technical support to transportation staff, assist in the content development and deployment of technical training.
As a continual learner, stay updated on regulations and industry developments.
Promotes Safety and Security initiatives across their entire team.
Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all their employees.
Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, in coordination with their Service Center General Manager, reviews and amends procedures as necessary and communicates finding to employees and management as needed.
Ensures all their employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.
Provides and maintains compliance with personal protective equipment for their employees.
Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.
Assists the Service Center General Manager with supporting the sales department at their service center in the onboarding of new accounts with responses to inquiries.
Collaborates with their Service Center General Manager in working with commercial to maintain and monitor existing customer relationships within their service center by assisting the Order Management Specialist and customer to resolve open order and service issues, updating records accordingly.
Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.
Will act with urgency to assist with resolving customer issues to maintain high service level and assist in growing the business at their service center.
Communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with goals at their service center.
Responsible for route management processes within their service center, ensuring alignment with company goals and safety and regulatory requirements.
Provides oversite of route scheduling to ensure all scheduled customers will be serviced by the end of day.
Redirect manpower and resources as required, to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction.
Update route comments as required.
Perform “ride-alongs” and “spot checks,” ensuring drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.
Administers service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, inventory supplies (i.e. drums and PPE), and asset management.
Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.
Assigns work to their employees and supervises their activities throughout the shift.
Monitors their department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity and ensure maximum effectiveness.
Review and approve payroll hours on a weekly or bi-weekly basis based on pay schedule.
Manages staff in cooperation with Human Resources Department including onboarding, career development, and potential termination of employment.
Offer input to the P&L management for the service center.
Monitors 10-day management processes/log to ensure their alignment with company goals and safety and regulatory requirements while elevating compliance concerns to the Service Center General Manager.
Stays updated on changes to 10-day management regulations and industry standards.
Ensures drivers are operating to DOT regulations.
Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
Responsible for equipment i.e. box trucks and vans, including day-to-day operation as well as working alongside fleet maintenance group and procurement for repairs and purchasing.
Performs other related duties and/or project work as required or requested.

Benefits

Health benefits available Day 1
401k available Day 1
10+ paid holidays/year
Free HAZWOPER training and certification
Overtime opportunities
Ability to be cross-trained into different roles
health, dental, vision, life, and disability insurance plans starting on the first day of employment
paid time off
wellness benefits
employee discount program
tuition assistance
a 401k with company matching