Service Training Instructor

Ricoh Americas Holdings•Boulder, CO

7d•Onsite

About The Position

Consultant II, Education & Knowledge (Service Training Instructor) is an on-site instructor at the RLI Boulder training facility in Boulder, Colorado. This role involves joining an established team of instructors who deliver service training on Production Inkjet Continuous Feed and Cutsheet printer products plus associated accessories. The position directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. The instructor will work with Services Training and field management to deliver training and knowledge that supports Ricoh business objectives and leverages learning opportunities, including the creation of written and video global knowledge content. Responsibilities include training delivery in both classroom and virtual settings, providing feedback, measurement, and reporting to Services Training management and stakeholders on the execution of the learning plan and initiatives. The role requires the ability to recommend and implement solutions based on observations in the training and business environments, with advanced execution in managing both classroom and virtual training environments and delivery skills based on CTT+ and vCTT+ guidelines.

Requirements

4-year college degree or equivalent experience
Minimum 4 years experience in training/curricula development/employee development experience strongly preferred or 2 years as Education and Knowledge Technologist
5 or more years functional industry experience
Demonstrated functional expertise in appropriate discipline (e.g. Project+ certification, Master Trainer certification, Certified Performance Technologist (ASTD) OR additional networking and/or Operating System certification (e.g. Security+, MCSE, etc.) required
Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certifications (CTT+, vCTT+) preferred within 6 months
Refer to current Industry Certification requirements
Advanced ability to assess skill sets, motivate, teach, coach and counsel to those skills
Advanced ability to multitask, prioritize, manage time and projects effectively, and maximize the impact of training time/field time
Advanced ability to deliver training in accordance with CTT+ and vCTT+ guidelines
Ensure compliance with local and state material handling regulations

Responsibilities

Delivers professional training solutions and specialized learning materials for highly complex technology products or processes and programs
Participates in the development of company education and training strategy
May fulfill project management role in the development of comprehensive training solutions across the company and business units to support company strategy
May manage the certification process of external instructors that utilize in-house developed course content, ensuring compliance with Ricoh standards
Influences and gains sponsorship for implementation of training recommendations
Proactively enhances knowledge and skill base by attending seminars/workshops in given field
Incorporates new knowledge in the development and/or delivery of course content
Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge
Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed processes, including providing recommended solutions to Training and Curriculum Development Managers and taking the lead in implementing recommended changes.
Actively pursues personal training and development opportunities and relevant approved certifications
Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
Executes highly complex work
Functions independently planning own and/or other’s work within the organization or across organizations
Exercises latitude in determining objectives of assignments
Has decision making authority for area of responsibility and independently solves problems
May serve as team leader or direct the work of others on assigned projects
Frequently provides training and guidance to less experienced team members
Work assignments are diversified. Examples of past precedent are used to resolve work problems
New alternatives may be developed to resolve problems
Maintain LMS activities including training records, schedules, rosters, etc.
Develop, maintain and proactively leverage cross functional relationships to meet or exceed department and company objectives
Evaluate training needs and provide recommendations for learners or their managers
Other duties as assigned