Service to Sales Client Advisor

Volkswagen of Orlando • Orlando, FL

6d • Onsite

About The Position

The Ed Napleton Automotive Group is hiring a Service to Sales Client Advisor at Volkswagen of Orlando. The role assists customers in the Service Department who are eligible for a vehicle upgrade and promotes upgrade options across the dealership’s sales and service departments. The position includes prospecting and following up with customers, scheduling appointments, explaining vehicle products and optional equipment, and supporting sales, repeat business, and customer satisfaction. The company describes itself as a large automotive dealership group with more than 25 vehicle brands, 50+ dealerships across seven states, and over 3,500 employees.

Requirements

• Excellent communication skills.
• At least 2 years of automotive sales experience.
• Technology savvy and able to learn and use technology.
• Willingness to undergo a background check in accordance with local law and regulations.
• At least 18 years of age to comply with the company driving policy.

Responsibilities

• Promote vehicle upgrade options in the dealership’s sales and service departments.
• Make prospect follow-up calls, set service and sales appointments, and gauge customer satisfaction.
• Schedule sales appointments and reschedule customers who do not attend.
• Contact customers about current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application, and benefits to prospects, and describe optional equipment available for purchase.
• Follow up in a manner that encourages customers to visit the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Benefits

• Potential annual earnings of $60,000–$100,000 or more through aggressive compensation plans.
• Medical, dental, and vision insurance.
• 401(k) and additional benefits.
• Paid vacation and sick time.
• Paid training.
• Flexible schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed