Service to Sales Assistant

Fairway Auto•Greenville, SC

23d

About The Position

Fairway Subaru is seeking a driven, customer-focused Service-to-Sales Assistant to support our Customer Loyalty Manager and help identify sales opportunities within our service department. This role is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and is looking for a growth path into a full dealership sales role. We will train the right candidate.

Requirements

Excellent communication, interpersonal, and customer service skills.
Comfortable initiating conversations and asking the right qualifying questions.
Self-motivated, organized, and consistent with daily tasks and follow-up.
Ability to multitask and manage multiple guests in a busy service environment.
Positive attitude with a team-first mindset and strong work ethic.
Willingness to learn Subaru products, dealership processes, and basic appraisal methods.
Reliable, punctual, and committed to providing an outstanding customer experience.

Nice To Haves

Prior dealership, service drive, BDC, service advisor, or sales experience is a plus—but not required

Responsibilities

Engage with current and previous Subaru owners by phone, text, and in-person to identify potential upgrade opportunities.
Work the service drive daily—greet customers, identify appraisal opportunities, and ensure every guest is acknowledged.
Ask qualifying questions and gather key information (vehicle details, goals, timing, payments, down payment, equity position, etc.).
Schedule strong, qualified appointments for the Loyalty Manager and sales team to close.
Assist with vehicle appraisals, test drives, and guest follow-up as needed.
Maintain accurate notes, communication history, and lead status updates within the CRM.
Support dealership sales and service initiatives to increase customer loyalty, retention, and repeat business.
Coordinate with the service advisors and sales team to provide smooth handoffs and a seamless customer experience.
Track daily activities and meet performance goals related to engagement, appointments, and sales opportunities.
Participate in ongoing training to develop product knowledge, sales skills, and customer service excellence.