Service to Sales Specialist - Subaru of Winchester

Carter Myers Automotive•Winchester, VA

2d•$55,000 - $105,000

About The Position

The Service to Sales Specialist bridges the gap between our Service and Sales Departments. This role is ideal for someone who enjoys connecting with people, understands vehicle ownership, and wants to help customers upgrade or trade in their current vehicle while they’re in for service. You’ll engage service customers, identify opportunities for vehicle upgrades, and work closely with the sales team to ensure a seamless experience. Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.

Requirements

At least 2 years of experience in customer service, retail, or hospitality.
Excellent written and verbal communication skills
Reliable, organized, and self-directed with strong attention to detail
Comfort with tech— Microsoft Office, Google Suite, CRM, email, mobile apps, appraisal tools.
Valid driver’s license and clean driving record
High school diploma or equivalent required

Nice To Haves

Automotive buying, sales, or appraisal experience.
Bilingual English/Spanish is a bonus.
Familiarity with Kelley Blue Book or other vehicle valuation tools.

Responsibilities

Build relationships with customers in the service drive and identify potential trade-in or upgrade opportunities.
Explain current promotions, trade-in options, and vehicle features.
Coordinate warm handoffs between the service and sales teams.
Maintain knowledge of Subaru models, features, and financing programs.
Track customer interactions and follow up on leads generated through the service department.
Support a positive, customer-first environment in line with CMA’s values.

Benefits

Employee Stock Ownership Plan (ESOP)
Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
401k plan with company matching
Paid Time Off and Holiday pay
Associate discounts on vehicle purchases, parts, and service
Paid maternity leave after one year of employment

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