Service to Armed Forces Team Lead

American Red Cross•Fort Drum, NY

2d•Onsite

About The Position

POSITION NOTE: Selected candidate will sit onsite at Fort Drum Army Base Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. OUR IDEAL CANDIDATE: We’re seeking a mission‑focused leader to oversee Red Cross services on a major military installation. In this role, you’ll manage a team of staff and volunteers, ensure consistent delivery of SAF programs, and build strong relationships with senior military leaders and community partners. You’ll represent the Red Cross across the installation, lead volunteer recruitment and engagement, ensure efficient program operations, track outcomes, and manage the local budget. This role is ideal for someone who is organized, relationship‑driven, and passionate about supporting service members, veterans, and their families. WHERE YOUR CAREER IS A FORCE GOOD: Provide leadership, direction, and operational support to Red Cross paid and volunteer staff located on military bases and military treatment facilities, ensuring consistent delivery of programs and services in alignment with Red Cross policies and procedures. Responsible for full staff management, including hiring, assigning work, coordinating, training, coaching, and evaluating performance. Build and cultivate strong relationships with community leaders, military leaders, government and civic organizations and other charitable agencies to further the mission of the Red Cross. Ensure a year-around public relations program to maintain public goodwill and strengthen financial and logistical support within the military community and command. Ensure the efficient and consistent delivery of programs and services in accordance with specified Red Cross policies and procedures, and strategic plan. Provide assistance on projects and work assignments as needed. Monitor and report on the outcomes and results of programs and services to ensure organizational accountability operational effectiveness. Make recommendations for continuous improvement to ensure metrics are consistently met. Oversee training and professional development for staff and volunteers to strengthen capabilities, retention, and program effectiveness. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 30 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.

Requirements

Bachelor's degree required.
Minimum 3 years of related experience or equivalent combination of education and related experience required.
1 year of lead or supervisory experience.
Must be able to operate independently, with initiative, and manage an assigned area of responsibility, with general supervision.
Strong computer skills are required.
Public speaking skills and the ability to communicate effectively verbally and in writing are required.
Strong interpersonal skills and the ability to work with multiple priorities are essential.
Familiarity with military culture, regulations and protocol is strongly desired.
Ability to work on a team.
For Mobile positions: U.S. citizenship is required.
Must be able to obtain a secret security clearance and a no-fee U.S. passport.
Worldwide mobility is a condition of employment and an essential function of this position.
Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas.
Periodically accompanies the military on deployments.
Travel may be required.

Nice To Haves

Familiarity with military culture, regulations and protocol is strongly desired.
Volunteer Management Preferred
Previous SAF Experience Preferred
Knowledge of MEPS Preferred
Located near a major airport to effectively travel to sites

Responsibilities

Provide leadership, direction, and operational support to Red Cross paid and volunteer staff located on military bases and military treatment facilities, ensuring consistent delivery of programs and services in alignment with Red Cross policies and procedures.
Responsible for full staff management, including hiring, assigning work, coordinating, training, coaching, and evaluating performance.
Build and cultivate strong relationships with community leaders, military leaders, government and civic organizations and other charitable agencies to further the mission of the Red Cross.
Ensure a year-around public relations program to maintain public goodwill and strengthen financial and logistical support within the military community and command.
Ensure the efficient and consistent delivery of programs and services in accordance with specified Red Cross policies and procedures, and strategic plan.
Provide assistance on projects and work assignments as needed.
Monitor and report on the outcomes and results of programs and services to ensure organizational accountability operational effectiveness.
Make recommendations for continuous improvement to ensure metrics are consistently met.
Oversee training and professional development for staff and volunteers to strengthen capabilities, retention, and program effectiveness.
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 30 pounds.
Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
Overall mobility is essential.
May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
401K with up to 6% match
Paid Family Leave
Employee Assistance Program
Disability and Insurance: Short + Long Term
Service Awards and recognition
Compensation Range: 74,200.00 - 98,900.00 - 123,600.00 USD Annual