Service TM

Michaels•Los Angeles, CA

8d•Onsite

About The Position

This role focuses on delivering friendly customer service, assisting customers in finding products, and ensuring a fast and friendly checkout experience. Responsibilities include unloading trucks, merchandising, maintaining store recovery standards, and engaging customers with the Rewards program and Private Label Credit Cards. The position also involves educating customers on the Voice of Customer (VOC) survey, supporting Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participating in truck unloading, stocking, and planogram processes. Additionally, the role requires completing merchandise recovery and maintenance, performing Store In Stock Optimization (SISO) and AD set duties, supporting shrink and safety programs, and adhering to Standard Operating Procedures (SOPs) and Company programs. Team members are expected to interact positively and respectfully, promote the organization's vision and values, and serve as role models. This position is cross-trained in Custom Framing selling and production, with other duties as assigned.

Requirements

Must be at least sixteen (16) years or older
Retail and/or customer service experience preferred
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice To Haves

Cross trained in Custom Framing selling and production

Responsibilities

Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned