Service Territory Operations Manager

ITW • New York, NY

19d • $119,880 - $199,800 • Hybrid

About The Position

The Service Territory Operations Manager is responsible and accountable for leading and directing their assigned territory to achieve Service Annual Plan commitments and deliver ongoing service revenue growth, profitability, productivity, quality, and service levels. The Service Territory Operations Manager is also responsible for maintaining relationships across the Food Equipment Group enterprise including Field Sales Managers, Territory Installation Managers, Equipment sales teams, and major dealers who support FEG growth. The STOM ensures that the strategic direction for Service, as defined in Annual and Long-Range Plans, is carried out by the District Managers and territory Administrative/Customer Support functions per ITW’s policies and applicable laws.

Requirements

• Bachelor's degree and at least 8 years of leadership experience in a distributed service industry environment or equivalent experience
• Project Management Professional (PMP) or strong foundational knowledge of project management fundamentals
• Ability to communicate effectively with a wide audience range
• MS Office application proficiency to drive efficiency, productivity, and accuracy

Responsibilities

• Support and implement goals aligned with the business's long-term plan, segmentation, and strategic direction as communicated by the Service Division Leadership team.
• Drive the overall success of the territory.
• Anticipate local trends and implications accurately to create sustainable value.
• Identify and seize new opportunities through strategic initiatives.
• Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
• Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
• Collaborate with the Service Sales, National Accounts, Installation & Equipment Sales team in the territory to achieve service strategic objectives and support shared strategic objectives.
• Recommends and makes data-driven strategic trade-off decisions within the territory.
• Maintains awareness of market dynamics impacting the districts.
• Attract and select diverse and high-caliber leadership talent.
• Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
• Manage the P&L of the business strategically.
• Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
• Demonstrate ability to analyze data and apply it to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
• Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.

Benefits

• Equal opportunity employer
• Consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager