Service Technician

2 Krew Security & Surveillance•Kittanning, PA

1d•Onsite

About The Position

The Service Technician is responsible for completing service duties at all levels, including repairing and maintaining security systems after installation. This role involves evaluating and providing feedback on current and upcoming service calls, as well as on the performance of technicians. The technician provides on-site direction to the team, manages project priorities, and assists with installations. They are expected to stay updated on emerging technology, assist in selecting new products and manufacturers, and ensure all work meets company standards. This includes supporting sales, customer services, technical aspects, equipment, training, and orientation to achieve or surpass standards and forecasts. The role also involves assisting Project and Service Managers with work prioritization and scheduling, meeting clients to address system performance issues, and utilizing diagnostic tools for troubleshooting. They will upgrade and modify existing installations, perform routine and preventative maintenance, and program/configure commercial electronic security systems such as door access control, CCTV, intrusion detection, and low voltage communication devices. The technician must ensure systems function properly and comply with local code requirements, demonstrate company core values as a leader, manage multiple projects within approved hours and margins, and complete miscellaneous tasks as assigned by management, while adhering to all OSHA standards. The position also entails providing leadership and a positive attitude, directing resources to technicians for assistance during service calls, offering examples of proper work ethics, and championing change and growth within the department and company.

Requirements

Ability to be on-call on a rotational basis
Minimum 3 years of experience in the low-voltage security industry
Possess the ability to develop and present information to team members and clients
Possesses advanced troubleshooting skills and mechanical aptitude
Must be detail-oriented and highly organized
Delivers product training to end-users
Strong proficiency in Microsoft Office products (Word, Excel, and Teams)
Overnight travel may be required on an as-need basis
Must be able to work in various environmental conditions
Must be able to lift 50 lbs.
Must be able to work in confined spaces and on ladders and lifts at various heights
Must possess a valid PA driver’s license
Must be able to pass a drug and alcohol test

Responsibilities

Completes service duties on all levels
Responsible for repairing and maintaining security systems after installation
Evaluates and provides feedback on any current and upcoming service calls, as well as technicians performing all work
Provides on-site directive to team while maintaining expected priority levels of projects and assisting on installs
Keeps up to date on emerging technology and assists with selection of new products and manufacturers
Ensures all work assignments are successfully implemented and maintained to company standards to include supporting sales, customer services, technical, equipment, training and orientation to meet or exceed standards and forecasts
Assists the Project and Service Managers with assessing priority and scheduling of work activities and timely delivery of equipment
Meets with clients to discuss concerns or issues with the performance of the system
Utilizes diagnostic tools to assess the performance of various components of various systems
Identifies problems and potential problems, appiles solutions and engages in troubleshooting efforts until a solution is found
Upgrades and modifies existing installations to improve the performance or stability of the system
Perform routine and preventative maintenance to catch issues before they become a problem for the end user
Programs and configures commercial electronic security systems including door access control, CCTV, intrusion detection, low voltage communication, signaling devices, etc.
Reviews all work to ensure the systems are functioning properly and satisfy local code requirements
Demonstrates the company core values as a highly skilled leader on the technician team
Manages multiple projects simultaneously within approved hours and margin tolerances
Completes miscellaneous tasks as assigned by managers and/or supervisors
Follows all OSHA standards
Other tasks as assigned by management
Provides leadership and positive attitude
Directs resources to technicians for any assistance needed during service calls
Provides technicians expressive examples of proper work ethics, following company standards and expectations
Becomes a champion for change and growth within the department and overall company