Service Technician - The Standard

Berger Communities•Cleveland, OH

1d•Onsite

About The Position

The Maintenance Technician is responsible for servicing resident requests, preparing vacant apartments for leasing, and assisting in maintaining the grounds and common areas to high standards. This role involves troubleshooting and repairing issues within apartment homes and buildings, completing preventative maintenance, and participating in snow removal. The position requires delivering excellent resident satisfaction through professional interactions and ensuring adherence to company policies and procedures. Some weekend, evening, and on-call shifts may be required.

Requirements

Two years maintenance experience and/or training.
High School or GED required.
General building maintenance experience including any combination of the following: apartment turnover, plumbing, electrical, HVAC, appliance repair, carpentry, construction
Effective verbal and written communication skills
Strong desire to continually Improve technical skills
Ability to safely use small hand tools and power tools
Ability to stay well organized, detailed, and efficient in a fast-paced environment
Valid state-issued driver's license with safe driving record
Must demonstrate the ability to frequently lift, carry and move items weighing up to 50 lbs. without assistance and be able to withstand prolonged standing and repetitive activities, to include but not limited to walking, climbing, bending, stooping, squatting, crouching, and kneeling. Regularly uses hands to manipulate tools, machinery, equipment, and supplies.

Nice To Haves

Trade School or Industry Training is a plus.

Responsibilities

Service request completion stats, resident satisfaction surveys, make ready standards.
Troubleshoot, diagnose, and repair service issues in apartment homes and buildings.
Prepare vacant apartment homes for leasing and new move-ins.
Assists in maintaining grounds, common areas, and amenities to highest curb appeal standards.
Complete preventative maintenance tasks and inspections as directed.
Participate in snow removal efforts.
Share in emergency call rotation.
Ensuring the successful execution of all company operations policies and procedures.
Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts for Medical Expenses and Dependent Care
Short-Term Disability Income Insurance – at no cost!
Long-Term Disability Income Insurance – at no cost!
Life Insurance – at no cost! Additional buy-up option available
401K plan with employer match
Tuition assistance program - Up to $4,000/annually
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
Sign on bonus
On-call bonus
20% rent discount at any Berger community – eligible on your first day of employment