Service Technician

Alliance Laundry System • Denver, CO

1d • Onsite

About The Position

The Service Technician will be responsible for troubleshooting and repairing commercial laundry equipment, both On Premises Laundry (OPL) and vended. This role involves installing replacement parts, accurately documenting all service and travel activities, and communicating effectively with customers, the service manager, parts department, and vendors. The technician will also maintain tools, service equipment, and the service vehicle, and assist install crews with equipment installations and deliveries. Other tasks may be required to ensure efficient department operations.

Requirements

• High school degree or equivalent is required.
• Minimum of 2+ years of mechanical repair experience
• Working knowledge of electrical testing tools and/or other diagnostic/programing tools
• Must have a valid driver’s license.
• Must have a clean Motor Vehicle Record.

Nice To Haves

• Laundry equipment experience preferred, but not required.
• An equivalent combination of education, training, and experience will be considered.
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.
• Strong mechanical acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
• Ability to read, interpret, and understand electrical and mechanical drawings.
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; Able to confidently navigate ambiguity and change.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Accurately document all travel activities, including mileage and fuel purchases
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED