IT Service Technician
About The Position
365 Technologies is a Winnipeg-based Managed Services Provider with a team of 25, serving 80+ clients across Manitoba and Saskatchewan since 2010. Our tagline is Worry-Free IT® and we mean it -- for our clients and our team. We actively invest in modern and emerging technologies, including AI-powered tools, to deliver smarter, faster support for our clients and our own team. We are looking for a motivated self-starter with a genuine interest in IT and a passion for helping people. This Service Technician will join our service desk team to support our growing client base, working across a diverse range of environments and technologies every day.
Requirements
- Valid driver's license with daily access to a vehicle
- Outstanding verbal and written communication skills in English
- Active listening skills and genuine empathy for clients
- Ability to juggle multiple tasks in a busy, distraction-prone environment
- 1-3 years of IT support experience, preferably in a Managed Services environment
- Experience troubleshooting Microsoft Windows 11
- Experience with PC and server hardware installation and troubleshooting
- Working knowledge of IP networking and troubleshooting
- Comfort learning and working with AI tools in a professional IT context
Nice To Haves
- Microsoft 365 administration experience, including Copilot and modern workplace deployments
- Familiarity with SonicWall or Fortinet security appliances
- Microsoft, CompTIA A+, or Network+ certifications
- Experience with Microsoft Server OS (2019, 2022, 2025)
- Experience with Veeam Backup & Replication
Responsibilities
- Provide on-site and remote support to clients via phone, email, and chat for workstations, servers, network devices, and more
- Travel to client sites across Winnipeg as needed (mileage fully compensated)
- Participate in our on-call rotation for after-hours coverage
- Document all completed work accurately in our ticketing system (HaloPSA)
- Respond to and resolve tickets within our published Service Level Agreements
- Communicate proactively with the Service Desk Coordinator or Manager on open incidents and outstanding issues
- Keep client documentation up to date in IT Glue
- Track and submit timesheets and expenses accurately
- Escalate appropriately to Network Administrators, Senior Engineers, or management
- Hit your targets -- we set clear KPIs and give you the support to reach them
Benefits
- Competitive compensation with performance-based incentives
- Comprehensive group benefits package
- Employer RRSP / DPSP / TFSA matching
- Health spending account
- Full mileage compensation for client travel
- Paid professional development and certification support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
