Service Technician - Industrial Equipment & Automation Division

ITW • Appleton, WI

1d • Onsite

About The Position

This role is responsible for providing excellent technical customer support for troubleshooting welding systems and administering the warranty for the Industrial Equipment & Automation Division.

Requirements

• Associate degree in Electro-Mechanical Technology, Automated Manufacturing Systems Technology or in the final stages of completion of stated degrees.
• Experience in industrial automation networking.
• Strength in customer service with demonstrated troubleshooting skills preferred.
• Clear oral and written communication skills to work professionally with customers within the guidelines of the Industrial Equipment Division and Miller warranty policies are essential.
• Good computer skills utilizing Microsoft Office, Outlook, PowerPoint, Word, Excel, and Internet programs.
• Candidate must be willing to travel on occasion; at times this could be short notice, for technical customer support or training in IE products.
• Self-starting, determined, team player possessing the ability to make independent decisions and follow through to completion.

Nice To Haves

• Completed certificate credits in Automation Maintenance, Industrial Controls or Industrial Networking Communications is a plus.
• Welding systems product knowledge is a plus, but not required.

Responsibilities

• Handling phone calls and other electronic communication on a repetitive basis relating to the service, repair, and basic application of Industrial Equipment product.
• Creating warranty claims in the warranty application to accurately document warranty situations.
• Repair and test equipment returned from the field.
• Participate in product development teams and product support projects.
• Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.
• Provide advice to our service partners for repair and equipment recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree