Kelley Chevrolet Service Technician

Kelley Automotive Group LLC•Fort Wayne, IN

8d•Hybrid

About The Position

Kelley Chevrolet is seeking a skilled Service Technician to perform accurate repairs, sell additional services, ensure customer satisfaction according to dealer guidelines, and contribute to the profitability of the service department. This role involves direct reporting to the Service Manager and requires adherence to dealership and factory standards.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid in-state driver’s license.
Excellent communication skills.

Nice To Haves

Sales and supervisory experience preferred.
ASE training and Certification desired.

Responsibilities

Maintain customer satisfaction indexes at levels set by dealer and factory.
Provide timely, quality service the first time.
Resolve customer problems with service in a quick and courteous manner.
Receive repair orders and take vehicles to and from assigned work areas.
Perform work as outlined on the repair order with efficiency and accuracy.
Perform work in accordance with dealership and factory standards.
Diagnose cause of any malfunction and perform repair.
Communicate with parts department to obtain needed parts.
Save and tag parts if the job is under warranty or if requested by customer.
Examine vehicle to determine if additional safety or service work is needed.
Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
Road-test vehicles with utmost care and respect for the customer's vehicle.
Maintain cleanliness of customer's car.
Keep shop area neat and clean.
Put all tools and shop equipment in designated areas at the end of the day.
Clean/sweep all old parts and debris from tool box and work area.
Responsible for all dealership tools and their maintenance.
Understand and follow federal, state, and local regulations as to the disposal of hazardous materials.
Follow requirements of documentation as required by Manufacturer and Dealership.
Attend factory sponsored training classes.
Attend safety related training classes.
Maintain at least one (1) ASE Certification.
Keep abreast of all factory technical bulletins.
Establish and maintain a good working relationship within the service department and with other departments.
Assist service advisors or others to resolve customer complaints.
Maintain open communication with the parts department to ensure prompt service for customers.
Assist the sales department in the sales of new and used vehicles when appropriate.