Service Technician - Lakeland Florida

Putzmeister • Lakeland, FL

1d • Onsite

About The Position

Act as the Putzmeister Service Representative at our local service centers in the assigned region, building and maintaining business relationships that position Putzmeister as a provider of Premier Product Support. Establish a regular communication and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Requirements

• Excellent communication skills
• 5-10 years of technical experience
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems
• Multilingual a plus (German and/or Spanish)
• Concrete Industry experience a plus

Responsibilities

• Manage time and territory of our local service centers to provide timely and effective resolution of customers’ equipment problems and concerns, often in difficult situations.
• Coordinate with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to the agent or customer via multiple channels (email, telephone, text, etc.) and manage warranty and goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers. Provide and complete the required documentation for records.
• Market and support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Assist and measure service centers against established PM Service Standards.
• Prepare timely, well-written, and concise service reports and file them weekly.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Travel 50% +/-
• Perform additional duties as requested or required.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401 (k) plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree