Service Technician (Flat Rate) (59624)

Parks Automotive Group•Cornelius, NC

1d•Onsite

About The Position

The Service Technician is responsible for performing maintenance and repair orders efficiently and in accordance with dealership standards. This includes executing warranty repairs to manufacturer specifications, diagnosing, maintaining, and repairing various vehicle automotive systems such as engine, transmission, electrical, steering, suspension, brakes, and air-conditioning. The role involves conducting multi-point inspections, adhering to Standard Operating Procedures (SOP), and utilizing tools like AutoPoint and MPI to keep repair orders updated and generate recommendations. A key aspect is ensuring repairs are done correctly the first time, performing quality checks, and properly handling parts for warranty or customer requests. The technician must effectively explain mechanical diagnoses and required repairs to service advisors and customers in a non-technical manner, providing time estimates. Other duties include test-driving vehicles, clocking on/off repair orders, continuous learning through training sessions, participating in manufacturer-sponsored programs, staying informed on company regulations, recalls, updates, and bulletins, reporting machinery malfunctions, maintaining vehicle cleanliness, inputting recommendations and check sheets in MPI, finding parts pricing/availability, and ensuring a clean and safe working area.

Requirements

At least 2 years of mechanical experience required
Excellent communication service skills and essential computer skills
Team player who enjoys working in a fast-paced environment
A high level of motivation and demonstrated ability to learn and succeed
Ability to read and comprehend instructions and information
Proven knowledge of vehicle mechanical operations
Valid driver's license with a good driving record

Nice To Haves

Manufacture certification is a plus but not required

Responsibilities

Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards
Execute repairs under warranty to manufacturer specifications
Diagnose, maintain, and repair vehicle automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc.
Perform multi-point inspections
Executes the service SOP (Standard Operating Procedures) at all times
Utilizes AutoPoint and keeps all repair orders up to date and strives to maintain at least two recommendations per vehicle
Fix the vehicle right the first time!
Make quality checks after each repair
Saves and tags parts of the job if under warranty or if requested by the customer
Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers, providing an estimate of the time needed for additional repairs
Test-drive vehicles before and after repairs and test components and systems using diagnostic tools and special service equipment
Clock on and off all repair orders as required
Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology
Participates in manufacturer-sponsored training programs, schools, and events
Adhere to company regulations and keep abreast of recalls, updates, and bulletins
Reports machinery malfunctions or defects to supervisor
Ensure the customer's vehicles are kept clean
Notifies service advisor immediately of anything that has happened to change the appearance or conditions of the vehicles
Input all vehicle recommendations and complete check sheets in MPI
Find pricing and availability of needed parts in the 'notes' section in MPI
Report any safety issues to management and ensure a clean working area