Service Technician - Courtesy Nissan
About The Position
Courtesy Nissan is seeking smart, energetic, and technically-focused Service Technicians to redefine the car-servicing experience. As a Service Technician, you will have the opportunity to make a positive impact on our business and customers every day. This role involves understanding and completing routine repairs on customer vehicles, performing general repairs and diagnosis with some assistance, and maintaining manufacturer certifications. You will also be responsible for accurate multi-point inspections, documenting work performed, communicating with service advisors, and ensuring customer satisfaction. The position requires utilizing product and technical training, participating in manufacturer-sponsored training, and maintaining high Customer Satisfaction Index (CSI) scores. Additionally, you will handle warranty repair orders, ensure vehicle cleanliness, and comply with all federal, state, and local regulations regarding safety and hazardous waste disposal. A commitment to safeguarding customer vehicles, property, and information is essential.
Requirements
- Previous automotive technician experience required.
- Must have basic tools.
- Must have great technical and mechanical skills.
- Must be a team player and have the ability to work repetitively on complex tasks.
- Must be a minimum of eighteen years of age.
- Must have a valid driver’s license.
- Must be able to pass pre-employment screening (background & drug test).
Nice To Haves
- ASE certifications heavily preferred.
- Manufacturer certifications heavily preferred.
Responsibilities
- Understanding and completing routine repairs necessary for the repair of customer vehicles.
- Performing general repairs and diagnosis with some assistance.
- Performing light engine work, transmissions, clutches, drive shafts, electrical systems (starters and alternators), HVAC systems, steering & suspension systems.
- Making accurate use of the multi-point inspection form on each vehicle.
- Documenting all work performed and recommended on assigned repair order.
- Communicating with service advisor when additional work is needed or if repairs cannot be completed within the promised time.
- Maintaining technician proficiency as specified by Asbury standards.
- Conducting road tests to determine work needed and to confirm work was successfully completed when necessary and practical.
- Performing all levels of diagnosis and repair on vehicles.
- Performing all levels of preventive/routine maintenance services.
- Utilizing product and technical training as assigned by the manufacturer and management.
- Participating in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology.
- Maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores.
- Completing the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims.
- Reporting to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
- Taking care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
- Understanding and completing required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Complying with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards(select management and front-line team member’s eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
