ServiceTechnician

Floyd's Truck Center • Rock Springs, WY

8d • Onsite

About The Position

The Service Technician performs maintenance on Class 5 through Class 8 trucks and recreational vehicles in accordance with OEM and company guidelines. The role diagnoses and repairs vehicle systems, completes work orders accurately, keeps service staff informed about supplemental work and delays, follows warranty and parts-tagging procedures, and maintains clean work areas and customer vehicles. The technician also completes assigned OEM training and holds a valid CDL for the state where the location is based.

The position requires a focus on customer satisfaction, productivity, quality, communication, teamwork, and compliance with company procedures and applicable federal, state, and local requirements. Evening, weekend, and holiday work may be required.

Requirements

• Possess a valid CDL license for the state where the location is based.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company production and quality standards.
• Ability to move throughout the facility for most of the shift; stand, walk, bend, twist, stoop, kneel, or squat regularly; and sit infrequently.
• Regularly lift more than 50 pounds.
• May need to climb stairs and reach or lift overhead regularly.
• Regularly perform repetitive hand and finger movements, grasping or grabbing, and pushing and pulling.

Nice To Haves

• Specialized CDL is preferred.

Responsibilities

• Diagnose and repair systems on trucks and recreational vehicles using hand tools, power tools, and diagnostic instruments.
• Complete repairs accurately and fully according to instructions from the service writer, supervisor, or work order.
• Inform the service writer or service manager about additional work that may be needed and delays to estimated completion times.
• Maintain accurate time punches and follow work-order processes.
• Meet efficiency standards and attendance requirements.
• Tag parts as required and follow OEM warranty procedures.
• Test-drive trucks to diagnose malfunctions or verify proper operation.
• Inspect, test, and listen to defective equipment to diagnose malfunctions using diagnostic instruments.
• Keep the work area free of debris and keep customer vehicles clean during and after repairs.
• Complete assigned OEM training.
• Maintain customer satisfaction and communicate to understand management, production, and quality requirements.
• Attend company meetings as required and maintain follow-up on assigned projects.
• Set performance goals consistent with company productivity standards and develop plans to meet them.
• Review work and use of time to improve planning and effectiveness.
• Keep up to date with business terminology and changes in product and service technology.
• Follow applicable federal, state, and local requirements, lawful supervisor directions, and company work rules and procedures.
• Participate in performance management and contribute positively to employee morale.
• Uphold company nondisclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday hours as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed