Service Technician - Repair Service

SouthernCarlson, Inc.•Burnsville, MN

5d•$22 - $25•Onsite

About The Position

SouthernCarlson is seeking a Service Technician who enjoys hands-on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently. The Service Technician will diagnose, troubleshoot, and repair pneumatic and electric power tools, perform preventative maintenance, provide hands-on training to customers, process service orders, partner with sales and operations teams, assist with customer orders and counter support, maintain a clean service area, and deliver friendly, professional, and solutions-focused customer service.

Requirements

Mechanical aptitude with strong troubleshooting skills
Customer-first mindset with strong communication skills
Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
Basic computer proficiency
High school diploma or GED required
Willingness to learn and retain technical product knowledge

Nice To Haves

Experience repairing pneumatic, electric, or construction power tools preferred
Construction, industrial supply, or related industry experience a plus

Responsibilities

Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
Perform preventative maintenance and ensure tools meet safety and performance standards
Provide hands-on training to customers on proper tool operation and care
Process service orders, parts requests, and required documentation accurately
Partner with sales and operations teams to resolve customer issues
Assist with customer orders and counter support as needed
Maintain a clean, safe, and organized service area
Deliver friendly, professional, and solutions-focused customer service