Service Technician

Deep End Talent Strategies•Zionsville, IN

14d•Onsite

About The Position

Our client, Intelligent Living Solutions, is growing again! Bring your security system experience to a refreshing work environment and culture where your career can grow along with your knowledge and skills. At Intelligent Living Solutions, we are revolutionizing automation technology through cutting-edge solutions that enhance efficiency and productivity, making life simpler, safer, and more enjoyable for our residential and commercial clients. We are seeking a skilled and client-focused Service Technician to install, troubleshoot, and repair smart home automation, AV, access control, and security systems for our existing clients. This role is primarily responsible for performing on-site service calls, warranty repairs, and system diagnostics, ensuring our clients receive timely, accurate, and professional service. The Service Technician will also assist with new installation projects when scheduling allows, supporting the broader Operations team as needed. This is a full-time, hourly, non-exempt position with occasional overtime. Most work is performed Monday through Friday, with the potential for some evening and weekend work, including occasional on-call availability for urgent service needs.

Requirements

Minimum of 2 years of hands-on experience installing and/or servicing security systems (Alarm.com, DSC, Qolsys, etc), access control systems, smart home automation, etc.
Comfortable using hand and power tools, testing equipment, and low-voltage wiring practices
Excellent communication and interpersonal skills, with a client-first mindset
Strong organizational skills and attention to detail in documentation and work quality
Ability to remain calm and solutions-oriented when handling client concerns
Motivated self-starter who can work independently and collaboratively
Ability to multitask and adapt to changing priorities
Regular and reliable attendance
Valid, insurable driver's license
Must pass a drug/alcohol screening and a criminal background check
Reliable transportation and the ability to report directly to job sites or the office
Maintains a professional appearance and demeanor consistent with company standards

Nice To Haves

Ability to lift and carry up to 50 lbs of equipment and materials
Ability to climb ladders and work at heights, including on roofs
Ability to work in confined spaces such as attics, crawlspaces, and utility closets
Ability to stand, kneel, bend, and reach for extended periods
Ability to travel to multiple client sites throughout the day, in varying weather conditions

Responsibilities

Install, program, and configure smart home automation, AV, access control, and security systems according to project and manufacturer specifications
Diagnose, troubleshoot, and repair system malfunctions during service and warranty calls
Perform routine system checkups and preventative maintenance for existing clients
Communicate directly with clients on-site to explain work performed, demonstrate system functionality, and address questions
Coordinate with the Director of Operations to confirm job details, required parts, and scheduling
Maintain accurate documentation of service calls, parts used, and work performed
Identify recurring issues and additional service or upgrade opportunities, and report trends to the Director of Operations
Keep service vehicle, tools, and equipment organized, stocked, and in good working condition
Assist with new installation projects and other Operations team support when service call volume allows
Perform other duties as assigned

Benefits

Growth Path: Service Technicians who demonstrate strong performance have opportunities to advance within Operations.
Opportunities for growth and advancement
Wellness stipend
Paid leave
SIMPLE IRA with 3% company match
Phone stipend
Costco membership
Financial advisor services
Purchase of product at cost
Employee appreciation events