Service Technician - Rockford

PENN Entertainment • Rockford, IL

2d • Onsite

About The Position

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. The role requires understanding and adhering to all company standards, policies, and procedures, completing required training and development objectives within the assigned time frame, and projecting a positive image of the company at all times. The Service Technician must be able to collaborate and work within a team-oriented environment, accurately prioritize, organize, and complete multiple tasks. Responsibilities include handling slot machine malfunctions, assisting the Route Service Manager, verifying customer payouts, completing required paperwork in a timely manner, informing Route Service Managers of gaming machine problems, providing outstanding team member and customer relations, assisting customers with questions and complaints regarding slot machines, providing answers and explanations and rectifying problems as appropriate, meeting attendance guidelines of the job and adhering to regulatory, department and company policies, keeping work areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.

Requirements

• Must be at least 21 years of age
• PC proficiency
• Ability to work nights, weekends, and some holidays
• Valid driver’s license

Nice To Haves

• Experience within VGT industry is a plus
• Previous customer service experience is a plus
• Wiring, network, and troubleshooting experience is a plus

Responsibilities

• Providing a high level of customer service to clients and team members and uphold company standards of customer service
• Understand and adhere to all company standards, policies, and procedures
• Completes required training and development objectives within the assigned time frame
• Projects a positive image of the company at all times
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Handle Slot Machine malfunctions
• Assist Route Service Manager
• Verify customer payouts
• Complete required paperwork in a timely manner
• Inform Route Service Managers of Gaming machine problems
• Provide outstanding team member and customer relations
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris, and litter
• Perform all job duties in a safe and responsible manner

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed