Service Technician

Dead River Company • Bristol, NH

9h • $26 - $39 • Onsite

About The Position

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Requirements

• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.
• A high school diploma or equivalent is required.
• Must possess a valid New Hampshire Fuel Gas Fitter license/certification appropriate for propane installation, service, and repair.
• Prior oil-fired equipment installation, service, and repair experience required.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
• Dependability and a strong commitment to safety.
• Excellent customer service skills.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Nice To Haves

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Technical school training is preferred.
• NORA certification preferred.
• HAZMAT endorsement preferred.
• HVAC, electrical wiring and/or plumbing preferred.
• Universal 608 EPA certification preferred for HVAC/refrigeration/heat pump work.
• Previous heating technician experience preferred.
• CDL is not required, but it is desired.

Responsibilities

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.
• Assists in the training of apprentices.

Benefits

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED