Kelley Auto Mall of Decatur Service Technician

Kelley Automotive Group LLC•Decatur, IN

8d•Hybrid

About The Position

The Service Technician is responsible for making accurate repairs, selling additional services, ensuring customer satisfaction according to dealer guidelines, and contributing to the profitability of the service department. This role involves diagnosing and repairing vehicle malfunctions, communicating with the parts department, advising management on additional service needs, and maintaining a clean and organized work environment. The technician is also expected to attend training, maintain certifications, and foster good working relationships with other departments.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license.
Excellent communication skills.
Stand 4-10 ½ hours per shift.
Lift parts weighing up to 50 lbs. several times during a shift.
Use hoist and test equipment as needed.
Stoop, kneel, crouch, reach, handle, lift, push and pull often.
Be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily.
Wear a dealership uniform at all times.

Nice To Haves

Sales and supervisory experience preferred.
ASE training and Certification desired.

Responsibilities

Make accurate repairs.
Sell additional services needed.
Provide customer satisfaction in accordance with dealer guidelines and standards.
Contribute to service department profitability.
Receive repair orders and take vehicles to and from assigned work areas.
Perform work as outlined on the repair order with efficiency and accuracy.
Perform work in accordance with dealership and factory standards.
Diagnose cause of any malfunction and perform repair.
Communicate with parts department to obtain needed parts.
Save and tag parts if the job is under warranty or if requested by customer.
Examine vehicle to determine if additional safety or service work is needed.
Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
Road-test vehicles with utmost care and respect.
Maintain cleanliness of customer’s car.
Keep shop area neat and clean.
Put all tools and shop equipment in designated areas at the end of the day.
Clean/sweep all old parts and debris from tool box and work area.
Be responsible for all dealership tools and their maintenance.
Understand and follow federal, state, and local regulations as to the disposal of hazardous materials.
Follow requirements of documentation as required by Manufacturer and Dealership.
Attend factory-sponsored training classes.
Attend safety-related training classes.
Maintain at least one (1) ASE Certification.
Keep abreast of all factory technical bulletins.
Establish and maintain a good working relationship within the service department and with other departments to reduce conflict and maintain dealer profitability.
Assist service advisors or others to resolve customer complaints.
Maintain open communication with parts department to ensure prompt service for customer.
Assist sales department in the sales of new and used vehicles when appropriate.