Service Technician – Future Opportunities

Terrafirma Foundation Repair Inc•Portland, OR

8h•Onsite

About The Position

In this role, you will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

Requirements

High school diploma or GED
1+ years of experience in construction trades, sales, customer service OR a combination of education and hands-on experience demonstrating a proven track record in these areas
Ability to detect and interpret information from written materials or digital devices (such as computers or tablets)
Ability to communicate effectively in person or over the phone
Ability to lift or move objects up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly
Ability to remain standing or upright for extended periods, up to 100% of the time, during tasks and interactions
Ability to work from the floor level or within confined spaces such as crawl spaces
Ability to work occasional emergency hours
A valid driver’s license (or CDL) with a safe driving record
Applicants must be 21 years or older, as this position involves operating a company vehicle
We are a drug-free workplace

Responsibilities

Examine work completed by our company and determine if there is a potential problem to be remedied
Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home
Maintain ongoing communication with customers until all concerns are resolved
Promptly completes all paperwork and follow-up communications required for the appointment
Meets or exceeds projected monthly performance goals, Average Dollar Per Stop (ADS)
Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining the highest level of attention to detail
Reports any product or installation-related issues promptly to the General Manager
Attend weekly service meetings
Engage in ride-along with the Sales Manager and peers, gaining valuable insights and best practices to improve performance and enhance customer interactions
Consistently practice and adhere to the appointment process