Service Technician

Miele•Montreal, QC

55d•$59,000 - $75,000

About The Position

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Requirements

Experience in customer service/administrative capacities
Minimum of 2 years of service experience or appliance serve and repair
Strong command of and effective communication and escalation resolution
Ability to make decisions that are in the best interest of the brand and the consumer experience
Troubleshooting and communication skills with peers

Responsibilities

Provide positive consumer interaction at the highest level
The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
Provide feedback to the RSM and potentially inform fellow Service Technicians on…
Findings after attending site to resolve appliance challenges
Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
Maintain relationships with 3rd Parties
Support as required from a technical perspective
Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
Be available on short notice during the business day to support as required
Have a strong technical understanding of computers in order to navigate all of Miele’s systems
TSD, ETD, Mobile Client, etc.
High Level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent
Existing service job capacity/volume may change or vary based on Region and overall demand service
Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.