Service Technician

Johnson Health Tech Retail Inc•Waterloo, NE

6h•$20 - $23•Onsite

About The Position

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures. The role involves a travel area of a 2-2.5 hour radius of Waterloo, NE with occasional travel beyond this radius. The hours are from 8 am until the route is completed, with no set end time.

Requirements

High school degree or equivalent required
1-3 years of experience in a technical support or service role preferred
Experience with Microsoft CRM (Customer Relationship Management) helpful
Moving fitness equipment during diagnostic calls, repairs and preventative maintenance.
Ability to lift 50 pounds to carry items such as tool bag and parts
Will be required to move 40-50 pounds up to 20% of the work day
Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.
The ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.).
The ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.
Valid driver’s license with an acceptable driving record
Basic knowledge of technical and mechanical problem solving preferred
Working knowledge of Microsoft Office Suite and similar communication related software

Nice To Haves

Experience with Microsoft CRM (Customer Relationship Management) helpful
Basic knowledge of technical and mechanical problem solving preferred

Responsibilities

Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
Log all service claims in system within 24 hours of work completed
Maintain an accurate inventory of service parts and perform quarterly audits
Discuss, present and close service contracts and special programs being offered for customers
Discuss with customer continued service when product is no longer under warranty
When applicable, discuss new product options with customers or defer customer to retail store
Provide accurate service reports to management when requested
Report to the Service Manager if customer is having any issues that should be addressed at a higher level
Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.
Vehicles must be kept clean by removing trash and all personal items at the end of each day.
Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.
Other projects as needed.