Service Technician

Stone Creek Coffee • Milwaukee, WI

9d • Onsite

About The Position

The Service Technician plays a crucial role in delivering exceptional technical service and customer care. Working directly with the Tech Service Manager of Key Equipment and Wholesale Operations, this position is responsible for managing maintenance requests and servicing both company-owned and customer equipment. The Service Technician must demonstrate a never stop learning mentality about equipment and daily processes. From coffee brewers and espresso machines to plumbing and electrical systems, the Service Technician will develop and maintain a comprehensive understanding of the basic functioning of the various types of equipment we service. Accurate diagnostics are fundamental to resolving maintenance requests effectively. Service Technicians will be expected to troubleshoot and diagnose complex electrical and mechanical issues related to coffee brewing and roasting equipment, as well as key equipment that keeps Stone Creek Coffee operating. This requires both technical knowledge and methodical problem-solving skills. Service Technicians must excel at effective problem-solving in dynamic situations. The ability to think quickly, assess situations accurately, and implement solutions efficiently is crucial to maintaining our high service standards and meeting customer expectations. Clear and thorough communication is essential to providing remarkable customer care and eliminating service gaps. Service technicians must effectively communicate their scope of work and service procedures to customers. In so doing, a Service Technician must be able to clearly and kindly communicate to the customer in a way that is inviting and easy to follow. This ensures customer satisfaction and helps maintain our professional service standards.

Requirements

• Handy with tools and basic machinery.
• Adaptable and able to re-prioritize as needed.
• Excellent communication skills, able to communicate clearly and concisely around issue diagnostic, next steps, and resolution.
• Valid driver's license.
• Flexible schedule to perform duties such as, but not limited to: after-close café preventative maintenance, on-call support, special event set-up, etc.

Nice To Haves

• Able to lift at least 100 lbs.
• Customer Service Experience: 1 year
• Experience repairing food service equipment (ex. brewers, grinders, espresso machines, etc.):1 year.
• Experience in one or more of the following trades: carpentry, machine repair, electrical, plumbing, heating/cooling, welding, landscaping etc

Responsibilities

• Managing maintenance requests and servicing both company-owned and customer equipment.
• Managing their daily schedule and open maintenance requests to ensure all assignments are completed efficiently.
• Demonstrating a never stop learning mentality about equipment and daily processes.
• Troubleshooting and diagnosing complex electrical and mechanical issues related to coffee brewing and roasting equipment, as well as key equipment.
• Assessing situations accurately, and implementing solutions efficiently.
• Effectively communicating their scope of work and service procedures to customers.
• Clearly and kindly communicating to the customer in a way that is inviting and easy to follow.

Benefits

• 401(k) Retirement plan
• Health, Vision, and Dental Insurance, HSA
• Paid Time Off, including Vacation, Mental Health & Sick Days, Professional Development and Volunteer Time
• Paid working Holidays
• Complimentary weekly 12oz bag of coffee
• Mileage reimbursement
• On-the-house fuel (i.e coffee beverages) during office hours
• Employee Discounts (40%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed