Service Technician
About The Position
The Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams. This is a remote position with local travel using a company‑provided service vehicle. It’s an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply.
Requirements
- High School Diploma or GED required
- 0–2 years of field service, construction, or general business experience preferred
- AA or technical degree preferred
- Knowledge of construction terminology and window/door components preferred
- Required experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun)
- Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.)
- Strong verbal and written communication skills
- Professional phone and email etiquette
- Ability to read, interpret, and explain technical documents and warranty information
- Self‑motivated, organized, dependable, and team‑oriented
- Demonstrates professionalism, integrity, and a neat appearance
- Able to manage priorities, meet deadlines, and resolve issues effectively
- Ability to perform basic arithmetic using money, measurements, and time
- Ability to calculate proportions, percentages, dimensions, and service‑related metrics
- Frequent standing, walking, reaching, and tool usage
- Occasional sitting, stooping, or crouching
- Ability to lift and/or move up to 100 pounds
- Must meet vision requirements including close, distance, depth, and color perception
- Valid driver’s license
- Compliance with the Company Fleet Safety Policy
Nice To Haves
- Strong commitment to delivering an exceptional customer experience
- Efficient, timely, and accurate work execution
- Comfortable working independently in a fast‑paced environment
- Strong problem‑solving and decision‑making skills
- Detail‑oriented with reliable follow‑through
- Willingness to learn and leverage internal expertise
Responsibilities
- Perform assigned service tasks on Pella products at customer job sites
- Diagnose and resolve complex service issues in the field
- Replace glass in windows and doors
- Install and service sashes, screens, blinds, shades, muntins, and related components
- Educate customers on product operation, care, and maintenance
- Accurately complete all service documentation following customer visits
- Perform follow‑up service work and communication to resolve service tickets
- Conduct job‑site walk‑throughs and document items requiring attention before project completion
- Collect customer payments when required
- Identify, order, and coordinate parts for follow‑up visits with internal CSR teams
- Maintain appropriate inventory of tools, parts, and equipment on a weekly basis
- Serve as a Customer Experience Champion, striving for 100% customer satisfaction
- Assist with training of new Service Technicians, CSRs, or team members as requested
- Maintain assigned service vehicle and coordinate maintenance needs with leadership
- Seek continuous improvement opportunities within service processes
- Follow all safety procedures, maintain clean work areas, and properly use required PPE
- Perform additional duties as assigned by management
Benefits
- Medical, dental, and vision plans
- life insurance
- short‑ and long‑term disability
- Paid vacation
- 9 paid holidays
- 401(k) with company match
- Tuition assistance
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
