SERVICE TECHNICIAN (FULL TIME)
About The Position
We are hiring immediately for a full time SERVICE TECHNICIAN position. This role involves installing, maintaining, and repairing coffee and water equipment to ensure reliable performance and customer satisfaction. The technician will diagnose and troubleshoot equipment issues, identify root causes, and implement effective solutions to minimize downtime. Additionally, the role requires providing exceptional customer service by educating customers on proper equipment use and preventive maintenance, and addressing technical questions or concerns. Repairs and maintenance must be performed in accordance with company quality standards and safety regulations. The technician will also maintain accurate service records by documenting completed work, equipment issues, and customer interactions while working independently with minimal supervision. This position is responsible for repairs, maintenance, and assisting in the installation of vending machines and equipment. The technician will respond to dispatch calls for machine repairs using a company-owned vehicle, call on existing customers to determine the adequacy of service, and resolve service complaints. This includes visually inspecting and listening to machines to determine causes of malfunctions, dismantling machines to gain access to problem areas, inspecting parts for wear or misalignment, removing and replacing worn or defective parts, repairing broken parts, realigning and adjusting components, and testing machine operation after repair. The role also involves reviewing inventory and ordering parts, shipping and receiving machines, and maintaining equipment inventory. Preparing machines for installation at accounts and assisting in installations and removals are also key duties. The technician will set up and operate mechanical equipment and small hand tools, such as drills, grinders, and welding torches, for machine repair. The company will consider all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
Requirements
- Previous technical and mechanical experience preferred.
- Previous 2 years fixing coffee equipment or small appliances preferred.
Responsibilities
- Install, maintain, and repair coffee and water equipment to ensure reliable performance and customer satisfaction.
- Diagnose and troubleshoot equipment issues, identifying root causes and implementing effective solutions to minimize downtime.
- Provide exceptional customer service by educating customers on proper equipment use, preventive maintenance, and addressing technical questions or concerns.
- Perform repairs and maintenance in accordance with company quality standards and safety regulations.
- Maintain accurate service records by documenting completed work, equipment issues, and customer interactions while working independently with minimal supervision.
- Responds to dispatch calls for machine repairs using company-owned vehicle.
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
- Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
- Prepares machines for installation at accounts; assists in installations and removals.
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
