Service Technician

idcAutomatic•Coon Rapids, MN

13d•$21 - $40•Onsite

About The Position

Perform service and repair to garage doors and related equipment while exceeding customer expectations and meeting Company standards. This role involves using various tools, assessing customer needs, developing quotes, troubleshooting equipment, and maintaining a high level of customer service. The technician will also be responsible for administrative tasks such as logging job completion and communicating progress to supervisors and the sales team.

Requirements

High school diploma or GED required.
Six (6) months of garage door installation experience required.
Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).
Must have a current and valid driver’s license in good standing.
Forklift/aerial lift certification or the ability to obtain certification required.
Ability to obtain DOT certification required.
Ability to navigate to assigned job sites.
Strong verbal and written communication skills required.
A high level of attention to detail, organization and follow-through skills.
Excellent time management and ability to work with minimal supervision.
Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations.
Ability to read and interpret documents such as open job tickets, service logs and procedure/technical manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
Strong customer service (internal and external) focus.

Nice To Haves

Associate’s degree in Construction Electrician or related trade certification preferred.
Two (2) IDEA certifications preferred.
Power limited licensure preferred.

Responsibilities

Perform service and repair to garage doors and related equipment using a variety of power tools, hand tools, ladder and lift mechanisms.
Review assigned job ticket and determine correct equipment and parts to be loaded for transport to job sites.
Load and unload garage door sections and parts in trucks and transport to assigned job sites daily.
Deliver a high level of service to internal and external customers.
Log job completion, including parts used and time on the job site and submit to Supervisor daily.
Clear jobs as completed with Supervisor.
Assess parts, time to complete the job and other resources needed to perform the required service.
Develop a quote for service requested to include parts, time and resources.
Perform troubleshooting on garage doors and related equipment.
Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation.
Adhere to and maintain compliance with established systems, policies and procedures.
Comply with all safety and housekeeping expectations and 5s standards.
Keep supervisor and Sales team informed of progress, issues and successes.
Identify, recommend and implement opportunities for continuous performance and process improvements.
Contribute to a spirit of cooperation and teamwork within and between departments.
Demonstrate and uphold Company values.