Service Technician

Miele•Vaughan, ON

41d•CA$59,000 - CA$75,000•Onsite

About The Position

The Service Technician is responsible for providing positive consumer interaction at the highest level, ensuring remedies are found with support from available resources. This role involves providing feedback on findings and coordinating training requirements and technical communication. The technician will also maintain relationships with 3rd parties, interact daily with colleagues and various departments on consumer service challenges, and be available on short notice. A strong technical understanding of computers and Miele's systems is required for efficient and effective processes. The technician will also support the regional business in the absence of the RSM and manage their van, inventory, schedule, and equipment. Existing service job capacity may vary based on region and demand.

Requirements

Experience in customer service/administrative capacities.
Minimum of 2 years of service experience or appliance serve and repair.
Strong command of and effective communication and escalation resolution.
Ability to make decisions that are in the best interest of the brand and the consumer experience.
Troubleshooting and communication skills with peers.
Strong technical understanding of computers in order to navigate all of Miele’s systems (TSD, ETD, Mobile Client, etc.).

Responsibilities

Provide positive consumer interaction at the highest level.
Be the last person on site to ensure a remedy is found with support from available resources.
Provide feedback to the RSM on findings after attending site to resolve appliance challenges.
Based on observations and remedies, coordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective.
Maintain relationships with 3rd Parties.
Support as required from a technical perspective.
Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges.
Be available on short notice during the business day to support as required.
Have a strong technical understanding of computers in order to navigate all of Miele’s systems (TSD, ETD, Mobile Client, etc.).
Achieve a high level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent.
Maintain order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.