HVAC Service Technician

Abstrakt Marketing Group LLC • Wilmington, NC

10d • Onsite

About The Position

Responsible for troubleshooting, repairing, maintaining and installing HVAC and related equipment as assigned in a timely, cost-effective, high-quality manner.

Requirements

• Possess knowledge of how to effectively and efficiently solve problems.
• Possess and/or research knowledge of applicable manuals, new products, and current techniques.
• Demonstrate capability of handling heavy workload.
• Perform a thorough inspection of work completed to prevent call backs.
• Maintain cleanliness of job site daily.
• Adhere to quality workmanship standards for all jobs.
• Plan service requirements and inform service manager when work needs to be completed.
• Demonstrate ability to accurately determine job priorities.
• Complete all required paperwork promptly and accurately.
• Secure customer satisfaction on all service reports.
• Keep management informed of unfavorable news and changes made by customers.
• Communicate all beneficial information to appropriate parties.
• Promote the company in a professional manner through relationship development and constantly looking for opportunities to better service our customers.
• Provide opportunities/leads to your manager to help better serve our existing customers as well as determine potential new customers.
• Become aware of the area/location where you are currently working to identify any potential new business opportunities.
• Learn IAQ product features and benefits.
• Demonstrate capability and interest in training others.
• Modify instructions to create understanding by all people regardless of their technical knowledge.
• Ability to recognize and perform the training needs individual to the customer.
• Train Service Representative Trainees.
• Provide support for any special projects as assigned by the service manager.
• Lifting (up to 100 lbs as needed).
• Bending, climbing, pulling, pushing, balancing, kneeling, twisting, and/or standing.
• Ability to work overhead and from ladders.
• Setting up and carrying ladders up to 28 ft. in height (step or extensions), as required.
• Climbing stairs and ladders.

Nice To Haves

• Participate in technical organizations to improve technical knowledge.
• Participate in continuing education to keep technical knowledge up-to-date pertaining to equipment and concepts.

Responsibilities

• Troubleshooting, repairing, maintaining and installing HVAC and related equipment.
• Keeping technical knowledge up to date regarding equipment, concepts, and installation techniques, as well as local, state, and federal codes.
• Participating in continuing education to keep technical knowledge up-to-date pertaining to equipment and concepts.
• Effectively and efficiently solving problems.
• Researching applicable manuals, new products, and current techniques.
• Participating in technical organizations to improve technical knowledge.
• Handling a heavy workload.
• Performing thorough inspections of work completed to prevent call backs.
• Maintaining cleanliness of job site daily.
• Adhering to quality workmanship standards for all jobs.
• Planning service requirements and informing the service manager when work needs to be completed.
• Accurately determining job priorities by adhering to planned call schedules, scheduling report time concurrent with jobs, handling interruptions, having the proper tools, materials, and tasking when arriving at the job site, and scheduling maintenance on vehicles.
• Completing all required paperwork promptly and accurately.
• Securing customer satisfaction on all service reports.
• Keeping management informed of unfavorable news and changes made by customers.
• Communicating all beneficial information to appropriate parties.
• Promoting the company in a professional manner through relationship development and identifying opportunities to better service customers.
• Providing opportunities/leads to the manager to help better serve existing customers as well as determine potential new customers.
• Becoming aware of the area/location to identify potential new business opportunities.
• Learning IAQ product features and benefits.
• Training others, modifying instructions to create understanding, recognizing and performing training needs individual to the customer, and training Service Representative Trainees.
• Providing support for any special projects as assigned by the service manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed