Service Technician

Alliance Laundry System • Buffalo, NY

4d • Remote

About The Position

As a Field Service Technician, you will be specializing in repairing commercial laundry equipment for a distributor. You will be dispatched from your home to troubleshoot and perform mechanical/electrical repairs on various makes of commercial laundry equipment (washers, dryers, ironers, etc.) at businesses, such as work out facilities, hospitals, motels etc. Building a healthy business relationship with our customers is key to growing and maintaining our business and your positive attitude and work ethic will be instrumental in our success. The role will service the Buffalo, NY territory.
You should be adaptable, self-motivated, have exceptional customers service skills, and a willingness to participate. The people who thrive at Alliance Laundry Systems Distribution love and take pride in their work and enjoy finding efficient ways to help our customers succeed.

Requirements

• High school degree or equivalent is required
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required. An equivalent combination of education, training, and experience will be considered
• Working knowledge of electrical testing tools and/or other diagnostic/programing tools
• Must have a valid driver’s license.
• Must have a clean Motor Vehicle Record

Nice To Haves

• Experience in telephone and email/ticketing dispatch system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Accurately document all travel activities, including mileage and fuel purchases
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations

Benefits

• Company vehicle may be provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees