Service Technician

Dead River Company•West Lebanon, NH

5d•Onsite

About The Position

Join Dead River Company as a Service Technician in West Lebanon, NH, and find your future with a growing company that prioritizes safety, work-life balance, and family. We are committed to attracting and retaining top talent who embody our core values. This role involves installing and repairing residential and commercial propane and/or oil burner equipment and appliances, ensuring a high level of customer service. You will act as a trusted advisor, maintaining customer property and confidentiality while performing installations, troubleshooting, and repairs in accordance with codes and safety regulations. The position requires performing efficiency tests, tune-ups, and contract service inspections to minimize callbacks and liability. Promoting the Dead River company image through professional appearance and service is key. You will also advise customers on product and service options, maintain a neat service vehicle and equipment, and accurately record parts and labor. Participation in an on-call schedule, reporting accidents, and performing propane Gas-check inspections independently are also part of the role.

Requirements

Valid motor vehicle driver's license.
Ability to pass a pre-employment physical.
Apprentice, Journeyman or Master designation licensing where required by state.
Applicable propane CETP certification for propane technicians.

Responsibilities

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances.
Maintains a high level of customer service, respecting customer property and confidentiality.
Acts as a trusted advisor to customers.
Installs, troubleshoots, and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations, and company policies.
Performs efficiency tests, tune-ups, and contract service inspections.
Ensures all work is performed safely and accurately to eliminate call-backs and reduce liability.
Promotes the company image through a neat appearance, clean uniform, and timely, safe, and courteous service.
Promotes Dead River company products and services.
Advises customers on best options for specific needs.
Maintains a neat and orderly service vehicle.
Ensures all tools and equipment are in safe operating condition.
Records and reports parts and labor for service calls in accordance with company procedures.
Maintains and tracks parts inventories in service vehicle.
Participates in night and weekend on-call schedule as necessary.
Reports all accidents, spills, and liability claims.
Performs propane Gas-check inspections according to applicable codes and company policy without supervision.