Service Technician

Pavion•San Jose, CA

14h•$25 - $30•Onsite

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Pavion and our family of companies are seeking a talented and motivated Service Technician to join our security business unit.

Requirements

High school education, or equivalent, or 2-year associate degree in electronics required
Experience with security/life safety related system installations
High customer service skills
An eagerness to learn
Self-motivated and detail-oriented
Proper hand and power tool operations and safety. Strong computer skills
Valid driver’s license, clean driving record
Effective written and oral communication skills.

Nice To Haves

Military training / experience a plus.
Must be available for on call and after hours’ service response, and overtime.
Have acquired multiple certifications for one or more of the following fields a plus - Access Control, CCTV, Alarm, or Intrusion systems.

Responsibilities

Perform upgrades and additions to security/life safety related systems in order to increase functionality
Evaluate, diagnose, troubleshoot and perform repairs as necessary
Install, maintain, or repair security/life safety related systems, devices, or related equipment.
All work is performed to Pavion standards and quality techniques are practiced
Adhere to procedures and standards in system design for quality installations
Maintain accurate project information with in Pavion shared files and system
Ability to solve practical problems and carry out responsibilities without supervision
Capacity to organize workload for effective implementation
Be knowledgeable of current industry standards and emerging technologies
Ability to plan and carry out efficient installation, programming, testing procedures
Ability to perform system upgrades and system cut overs on large-scale systems (enterprise systems)
Ability to assist Sales and Engineering in making sound decisions with project design and implementation necessary for accurate proposal bids
Work with personnel on system startup to ensure complete system compliance
Must have excellent written and verbal communication skills in providing customers, Service Managers and coordinators with detailed progress updates, delays/ impacts, safety concerns, and any other information that will aid in achieving a successful project outcome
Work proactively and in a positive manner with all co-workers
Communicate effectively and in a timely manner to resolve Pavion, Client, or other inquiries and/or requests
Maintain communications with customers and management to resolve customer issues
Ability to write simple correspondence and present information in one-on-one and small group situations
Adherence to all Pavion Safety Policies; Work at required heights utilizing ladders, scaffolding, lifts, or other
Consistently keeps work area clean and free of potential hazards
Work in confined spaces as necessary
Ability to complete work and solve problems in a timely manner
Adhere to procedures and standards in system design for quality installations
Other duties deemed necessary