Service Technician

Southwest Gas Corporation•Tucson, AZ

1d•Onsite

About The Position

The Service Technician provides service to domestic and commercial gas customers, and related gas facilities. Required to respond to emergencies and implement Incident Command System (ICS). This position must have mechanical aptitude and the ability to perform all activities associated with the position. Employees must pass all written tests and/or hands-on training, or simulations as required for this job classification; this includes all the covered task modules for Operator Qualification. Employees must qualify in all covered tasks in their classification and satisfy all applicable requirements under State and Federal law. This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

Requirements

Mechanical aptitude and the ability to perform all activities associated with the position.
Ability to work independently with minimal supervision.
Ability to prioritize workload and multi-task.
Ability to communicate effectively with internal and external customers, in addition to outside agencies.
Basic computer skills.
Must pass all written tests and/or hands-on training, or simulations as required for this job classification; this includes all the covered task modules for Operator Qualification.
Must qualify in all covered tasks in their classification and satisfy all applicable requirements under State and Federal law.
Meet and maintain the strenuous physical requirements of the position.
Must be able to be on-call.
Must be able to be contacted and respond for emergency duty when on-call.
Must respond to base location or emergency site within one hour or as division operational needs dictate, subject to Division VP approval, when on-call.
Must possess and maintain a valid driver’s license and/or other special licenses/certifications.
Must be available to perform shift work, staggered workweek, including recognized holidays.
Must be available to work overtime.
Must be able to wear a complete company-issued uniform.
Must be able to wear and use all personal protective safety equipment as operating conditions dictate.
Must be able to work in another location, district, or department.
Must be able to work outdoors, exposed to extremes in temperatures and conditions.
May be exposed to natural gas during the course of work.
Must successfully complete all aspects of required training.
Must comply with Company rules of general conduct, Company policies and procedures.
Must be able to use a computer.
Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role.

Nice To Haves

Experience in electrical, mechanical, or plumbing is preferred.
May be required to reside in service territory.

Responsibilities

Perform minor service on domestic and commercial appliances including all inspections, adjustments, repairs or the replacement of parts or components within the scope of Company policy and practice
Perform meter and regulator installations/maintenance, service and meter set assembly maintenance
Perform Encoder Receiver Transmitter (ERT) meter maintenance
Establish and discontinue gas service
Perform meter reading and complete non-pay turn-off orders when assigned
Complete written and electronic Company forms and records in neat, legible, accurate and timely manner
Use ladders and other equipment necessary for access to single and multi-story equipment locations
Safely operate and properly maintain work equipment and tools
Maintain the proper material supplies; Ensure maintenance of Company vehicles
Promote good public relations and safety
Train others as required
May perform quality checks for contractors
Operate various computer systems
Operate and maintain leakage detection equipment and conduct leakage investigations
Perform carbon monoxide investigations
Perform emergency response and incident investigations
Respond to emergency line breaks (above/below ground)
Perform effective customer contact relations
Complete high bill investigations
Operate hot change equipment or hot change truck (as applicable)
Purging/de-gas
Perform duties in a manner that is in compliance with Company, local, state and federal regulations, safety and emergency practices and procedures
Meet and maintain acceptable levels of quality and quantity of work as required
Quickly analyze and make critical decisions related to incident response management and work under the ICS structure as required
Perform other duties as assigned