Service Technician

Dead River Company • Manchester, VT

8h • $29 - $43 • Onsite

About The Position

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Requirements

• Must have three or more years of relevant oil and/or propane service experience.
• A high school diploma or equivalent is required.
• Must possess a valid Vermont Oil Burning Equipment Installer certification appropriate to the work performed.
• Must possess applicable Vermont LP Gas Installer certification for propane installation, inspection, service, and repair.
• Applicable CETP/PEP training required for propane work.
• Must maintain required Vermont continuing education and certification requirements.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
• Dependability and a strong commitment to safety.
• Excellent customer service skills.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Nice To Haves

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Technical school training is preferred.
• NORA Certification preferred/required as applicable to the Vermont oil certification.
• HAZMAT endorsement preferred.
• Knowledge of HVAC, wiring and/or plumbing are considered an asset.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• CDL is not required, but it is preferred.

Responsibilities

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminates callbacks and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and ensures high level of customer service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participate in night and weekend on-call schedule, as necessary.
• Performs propane gas-check inspections according to applicable codes and company policy without supervision.
• May perform HVAC, mechanical, plumbing, and electrical work as required by market.
• Assists in the training of apprentices and journeymen.

Benefits

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED