Experienced Service Technician

Knight Watch Inc•Novi, MI

2d•Hybrid

About The Position

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care. We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond. We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters. Knight Watch specializes in integrated building solutions, including access control, video surveillance, security systems, fire systems, HVAC controls, building automation, and lighting controls. At Knight Watch, how we serve our customers matters. The Experienced Service Technician is a high-impact role responsible for ensuring our customers' systems operate reliably and efficiently. From troubleshooting issues to educating customers and delivering exceptional service, this position helps shape the experience our customers have with Knight Watch every day. This role combines technical expertise with customer service and problem-solving across a variety of integrated building systems. As an EOS company, Knight Watch values clarity, accountability, follow-through, and continuous improvement, and we are looking for someone who brings those qualities to every interaction. We are seeking an experienced Service Technician for our Novi, MI location, someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to delivering outstanding service.

Requirements

Hands-on experience servicing access control, video surveillance, fire alarm, and other low-voltage systems, with the ability to support customers confidently in the field.
Experience performing customer-facing service calls, troubleshooting system issues, and communicating clearly with customers and teammates.
Ability to read and understand blueprints, electrical drawings, device layouts, and service documentation.
Comfort using Microsoft Office, mobile service tools, and ticketing systems to document work accurately and keep service activity organized.
Ability to safely perform field work, including lifting equipment, using ladders, and working in varied site conditions to support dependable service delivery.

Nice To Haves

NICET certification, fire alarm experience, or a desire to continue building professional credentials that strengthen customer confidence and technical expertise.

Responsibilities

Troubleshoot, service, and support access control systems, video surveillance platforms, fire alarm systems, and other integrated low-voltage technologies to help customers maintain safe, secure, and dependable facilities.
Diagnose system issues in the field, identify root causes, and apply effective solutions that reduce downtime and keep customer operations moving.
Perform customer-facing service calls with professionalism, clear communication, and strong follow-through so customers understand the work being performed and feel confident in the outcome.
Read and interpret blueprints, electrical drawings, device layouts, and system documentation to complete service work accurately and efficiently.
Complete low-voltage field work with pride, following applicable codes, industry standards, and Knight Watch quality expectations.
Service and verify system performance after repairs, updates, or adjustments so customers receive solutions that work as intended.
Document service activity, materials, labor hours, findings, and ticket updates accurately and on time so customers and teammates have clear information.
Use mobile task reporting and project information to keep work organized, support internal communication, and help customers receive timely follow-through.
Continue growing technical knowledge through product research, training, and certifications so customers benefit from current, capable, and confident support.
Communicate professionally and proactively with customers and internal teams to create a smooth, positive service experience that builds long-term trust.